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User Experience Director at Liberty Mutual Insurance


User Experience Director

Salary Range:

Role Description:
Director, User Experience

Help lead the Corporate Functions UX team at Liberty Mutual

Have you ever wondered what it takes to enable thousands of employees in a large enterprise like Liberty Mutual to effectively do their jobs? That’s exactly what the Corporate Functions organization focuses on daily.

Inside Corporate Functions, the UX team supports the entire organization (legal, talent, finance, administration, and technology) to create and deliver world-class products and tools for Liberty Mutual employees.

What’s the role?

We need a creative, experienced, hands-on UX design director to join our growing and collaborative UX team. As a design director, you’ll be a manager and a strategic contributor who oversees the holistic user experience for Liberty Mutual employees. You’ll be successful in this role if you are a creative UX strategist or visual designer with experience managing a UX team.

This can be a fully remote position and we are open to applicants from anywhere in the US.

Liberty Mutual has a positive, diverse, and supportive culture. We appreciate design leaders who are curious, humble, think deeply, speak clearly, and thrive on collaboration and feedback.

What will you do?

UX & Visual Design

As an experienced designer, you will work with your team to:

Ensure that the look and feel, content, and interaction details of your team’s deliverables delight our users with reassuring, consistent patterns and best-in-class interaction designs
Steer team strategy to deliver against business objectives and align to our design system and brand guidelines
Request, study, and compile user insights and analytics to guide design decisions with data
Deliver UX assets that support and communicate designs to partners and stakeholders, including: service design blueprints, product roadmaps, personas and journey maps, wireframes, flow diagrams, sitemaps, prototypes, UI designs, and more

UX Evangelization

As a UX leader, you will:

Form cross-team relationships to build common UX strategies and inspire the craft of user-centric design across the entire organization
Proactively identify employee experiences that would benefit from UX strategy and engagement and work to optimize how non-UX teams leverage UX practices
Define the UX vision, ensure consistency, and evolve design system standards
Work closely with product development teams to create roadmaps and deliver product iterations

Talent Development

As a manager, you will:

Elevate the health, growth, and development of the Corporate Functions UX team
Share your passion for design excellence through thoughtful creative direction, direct contribution, and leading by example
Lead your team through the whole product experience lifecycle, from problem identification, to ideation, implementation of strategy, and design updates
Hire product design talent and actively engage in recruiting processes

Bachelor’s degree or equivalent work experience
Minimum 10 years of professional experience leading and/or designing digital products and processes.
Expertise in using methodologies such as Design Thinking, Lean UX, & Agile development
Proven experience:

Guiding product teams and other designers through the UX process
Developing product designers’ skills and careers
Motivating and inspiring people to do their best work
Recruiting and building product design teams
Working with and following a design system
Effective collaboration among cross-functional agile teams

Please include a link to your portfolio (examples of your own work or work done by your team under your leadership)

Role Type:

Liberty Mutual Insurance

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