Home > UXPA Boston EventsAnnual User Experience Conference > Frequently Asked Questions about the UXPA Boston Conference

Virtual Event

Still need help? Contact conference@uxpaboston.org

How do I access the event?

In short, if you have purchased a ticket, log in to Eventbrite and go to the Online Event Page for the event. Follow the instructions there.

Once a ticket is purchased, you will need to create an account with the event platform Hopin.Go to https://hopin.to/sign_up and create an account with the same email address as your Eventbrite registration. You will also receive details with a link about how to claim a free “ticket” on Hopin you’ll need to access everything on September 24th. Once you claim the ticket, you should see the event in your Hopin account. If you do not receive this email with the link by September 24th or have issues claiming your free Hopin access, contact conference@uxpaboston.org.

Note: Hopin recommends using Chrome for optimal performance.

Will sessions be recorded? Will I be able to access them later?

We will be recording the entire event through Hopin. Details on how to view the event after September 24 will be sent to anyone who purchased a ticket. Like last year, we’ll be using Sprout Video to give all registered attendees streaming access to event recordings for at least 1 month after publication. Stay tuned!

What are the system requirements I need?

Use a modern browser for best experience. Hopin recommends a Chrome based browser. An internet connection that allows you to participate in any standard Google Meet or Zoom call should be fine for the Hopin platform.

Do I have to download something to run Hopin?

No. Hopin runs in your browser.

Can I listen to the conference via phone?

No. Audio can only be heard through Hopin directly.

What is Hopin Networking? What happens when I click the Ready button?

Though you may not be able to hang out and meet new people as you have as previous UXPA Boston Conferences, you can still meet random attendees through one-on-one video networking.

When an attendee clicks the Ready button they are immediately matched with a random fellow attendee via face-to-face video, similar to ChatRoulette or Omegle. Meetings end automatically after five minutes. Attendees can leave at any time.

Conversation partners may decide to share contact information by clicking the Connect button. If both parties click Connect, the pair can find each other’s contact information (email address and social media) via the Connect section of their Hopin account. (Learn more about the Connect feature.)

What’s the difference between the Event, Stage, and Session chat?

The event chat is for conference-wide discussions. It’s accessible on every page of the platform. The stage and session chats are for discussions during main stage (conference-wide) or individual session presentations.

What happens when I “@ mention” someone in the public event chat channels?

Users can type the @ symbol and a few characters of an attendee’s first name to highlight that person’s name and profile within the chat stream. The mentioned attendee does not receive a notification.

What happens when I send an attendee a direct message?

Attendees can message each other through direct messages. To send a DM, find the person you wish to chat with in the People tab, click their profile photo and send the message. A red dot in the recipient’s People tab and on the envelope icon (top right) will let them know they have a new message.

What happens when I invite another attendee to a video call?

The attendee will receive a direct message letting them know that you’ve invited them to a video call. You will both receive a link to a private session room within Hopin. The room will allow up to five people to share their webcam, therefore you may share the link with up to three other people.

I’m having technical difficulties with Hopin. What do I do?

For questions related to accessing the event in Hopin, refer to the above answers or contact conference@uxpaboston.org.

For issues using Hopin itself, you can contact a member of the production team we’re using, SFG. Each session should have an SFG tech in it to help you. Go to the “People” tab on the right of the screen and search for a representative from the production company we’re using, SFG. If you are in a se

In-Person Event

What do I need to bring the day of the conference?

For the most part you need only bring yourself. You do not need to bring your registration receipt since we can check you in just with an ID.

Laptops, notebooks and other note-taking equipment are allowed and Wi-Fi Internet access is available free of charge. A majority of the presentation rooms feature seating arranged in a lecture format, so expect to keep note-taking materials on your lap.

What should I wear?

A majority of presenters and participants will be dressed in business casual attire. Suits and other formal attire are rare. Conference space is air-conditioned but popular sessions are sometimes crowded, so temperatures throughout the day can vary. If you are likely to be chilly in an air-conditioned space or hot in a crowded space, layered clothing may be a good idea.

What is there to eat?

Breakfast (bagels, muffins, drinks), snacks (healthy and sugary), and a box lunch (two sandwich choices and one vegetarian option) will be provided with your registration. A late afternoon cocktail hour networking event will offer additional drinks (water, sodas, a variety of wines, beers, and liquors) and snacks (crackers, cookies and desserts) at no additional charge. If you have dietary restrictions feel free to bring your own food or notify the conference organizers ahead of time and accommodations will be made to the best of our ability. All attendees are free to bring snacks, food, etc. as they prefer.

How can I stay hydrated throughout the day?

The conference space will feature both built-in water fountains and strategically-placed water coolers from which you may draw water freely. Cups (but not bottles) will be provided. If you are ecologically-minded, feel free to bring your own reusable bottle.