Susan Mercer is a Senior Experience Researcher at Mad*Pow, with a passion for qualitative research techniques and moderating. She has worked in the UI Design and User Experience field for nearly 20 years, doing everything from development to design to project management and now user research. She has an MS in Human Factors in Information Design from Bentley University, and has served on the UXPA International conference committee for 2013-14.
Susan is currently managing monthly meetings and events. Until 2016, she was the Outreach and Marketing Lead.