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Bob Thomas
Mentoring Program Lead: 2017- ; Board Member: 2017-


I am Director of User Experience Research at Liberty Mutual Insurance, where I have worked for the last 10 years expanding usability best practices and building out a user research team. My background includes usability research, usability testing, graphic design, and product management. I have over 20 years of experience in the technology industry.

I have presented at local, national, and international user experience conferences. I am currently serving my first 3-year term on the Board of Directors of UXPA (User Experience Professionals’ Association) Boston. I am co-mentoring lead of the UXPA Boston Conference and the UX Fair. I led the New Hampshire UXPA for 4 years. I have an MS in Human Factors in Information Design from Bentley University, and an MBA from Suffolk University in Marketing and International Business.