As moderators, we have to be prepared to face a number of common, uncommon, bizarre, and interesting situations. We rely on many of the same skills as a circus ringmaster – creativity, flexibility, and a sense of humor.
This workshop will help both new and experienced moderators improve their ability to handle situations that they haven’t encountered before and learn techniques to make their user research session as successful as possible despite what’s going on around them.
During the workshop, we will elicit and share best practices for handling situations while moderating, explore the different types of situations that moderators should be prepared to encounter, and work together to identify specific techniques for how to respond to each type of situation (specifically, what to do and what to say). Attendees should come prepared to share their experiences, or situations they’ve always wondered how to handle.
Bios: Fiona Tranquada & Donna Tedesco
Donna Tedesco is currently a Senior Usability Specialist at The MathWorks. Prior to that, she was a Principal User Experience Researcher at Fidelity Investments. Donna has conducted user research sessions for over ten years. She has published and presented at local, national and international conferences, and is co-author with Bill Albert and Tom Tullis of the book, “Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies.” Donna received a BS In Engineering Psychology (Human Factors Engineering) from Tufts University School of Engineering and a MS In Human Factors in Information Design from Bentley University.”
Fiona Tranquada is a Senior Usability Consultant at the Design and Usability Center at Bentley University. Fiona has spent more than 10 years improving the user experience for clients across many industries including financial services, healthcare, e-commerce, and mobile technologies. Fiona recently co-authored the “Presentation of Information” chapter in the second edition of the “Handbook of Human Factors in Web Design” (CRC Press). She is Secretary for the Boston chapter of the Usability Professionals’ Association, has presented at both local and national conferences, and has taught in Bentley University’s UX Certificate program. She received a BA in Professional Writing and Creative Writing from Carnegie Mellon University and an MS in Human Factors in Information Design from Bentley University.