Home > Events > Monthly Meeting at athenahealth
03 December, 2013
athenahealth, 400 N. Beacon St. Watertown, MA 02472 Eventbrite RSVP

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Event Details

Because of the high demand for this event, attendees must sign up via eventbrite and provide proof of registration at the night of the event.

Join us for the first ever UXPA monthly meeting at athenahealth for an evening of insights into the unique UX challenges in a complex system of healthcare.


  • 6:00 PM: Meet & Greet, Refreshments
  • 7:00 PM: Opening Remarks
  • 7:15 PM: UX Talks
  • 8:15 PM: Wrap up
  • 8:30 PM: Networking, Tour of athena UX space (optional)


You can park in the open spaces by the 400 building, or park in “athenahealth, Inc. for Visitors only” parking space, or in the parking garage.

About the presentations and speakers:

Opening Remarks – Mary Kate Foley, VP of User Experience at athenahealth

Bio: Mary Kate Foley is an award-winning design leader with 25 years of experience in the design and usability field. Mary Kate joined athenahealth in 2008 to establish it as center of excellence in health care IT user experience, including user-centered design, information architecture, copywriting, and usability research and assessment. Prior to athenahealth, Mary Kate successfully pioneered and/or revived design and usability initiatives at a number of companies, including IBM/Lotus, Time0 (a division of Perot Systems, Inc) and Monster Worldwide. She has a proven track record of success across enterprise, e-commerce and consumer products in a variety of industries. In her role as head of UX at athenahealth, Mary Kate is leading the charge on the Company’s “Beautiful” initiative which seeks to transform the look and feel of athenahealth’s Best in KLAS cloud-based services, with an emphasis on mobile.

Presentation: “Designing for healthcare is challenging, but there is a better way” by Will Vaughan, UX Designer at athenahealth

Designing beautiful solutions for healthcare isn’t easy. With an incredibly large and diverse user-base (our users include caregivers, administration and office staff, and even patients) and a complicated established structure, the healthcare industry provides a unique challenge for UX. Designing consistent solutions for all of our users is a challenge that we’ve met through a participative and cloud-based design process.

Bio: Will graduated in 2012 from Tufts University with a degree in Engineering Psychology (Human Factors) with a focus on entrepreneurship. He spent time during school designing and pitching for a small startup out of Dogpatch Labs and has been with athena since graduation. He currently works on athena’s new client implementation process and enterprise billing solutions.

Presentation: “How simple visualizations can help make sense of complex data” by Eric Schoeberlein, UX Design Manager at athenahealth

There’s a lot of healthcare data floating around these days, but how do we make sense of it all? Or any of it?  By focusing on the users instead of the data, we can help reduce complexity by offering simple solutions in the form of easy to understand visualizations.

Bio: Eric has over a decade of web design and web development experience in a variety of industries. Over the past 4 years, his attention has been turned to the healthcare arena, in an attempt to understand how users interact with their data.

Presentation: “User research at athenahealth: challenges and opportunities conducting user research in the healthcare space” by Lauren Zack, Director of Usability at athenahealth

The usability of solutions developed in the healthcare industry has been the focus of recent media, government and industry attention – it seems like you can’t open a magazine or click on a website without reading about how unusable healthcare systems are. At athenahealth, we have been focused on creating usable, efficient, effective, safe solutions, in part by focusing on getting early and continuous user feedback. There are challenges that are specific to working in the healthcare space – we will share our approach and lessons learned.

Bio: Lauren has more than 20 years experience in UX, Usability and User Centered Design. After completing her graduate work at Georgia Tech’s Center for Human-Machine Systems Research, Lauren grew up at IBM, where she performed the full gamut of user research and user centered design activities.  She has worked with consumer products, web-based and stand-alone software, at companies such as The New England, Monster and Authoria. She is currently building the Usability team at athenahealth and integrating User Centered Design processes into the established agile methodology.


About UX @ athenahealth:

athenahealth, Inc. is a leading provider of cloud-based business services for physician practices. athenahealth’s service offerings are based on proprietary web-native practice management and electronic health record (EHR) software, a continuously updated payer knowledge base, integrated back-office service operations, and care coordination services.

athenahealth’s mission is to transform the healthcare industry by providing doctors and other medical professionals with the tools they need to better manage their practices, their patients, and their cash flow. Our User Experience team is at the forefront of this effort.

athenahealth was recently awarded Best in KLAS for ambulatory EMR Usability, 2013. Our UX team is a collaborative, forward-thinking group, led by our Vice President of User Experience and comprising experts in visual and interaction design, user research, copywriting, and patient safety. We work closely with our colleagues in Development and Product Innovation to solve the complex problems facing the healthcare industry today. We’ve made great strides, and we’re looking for more smart, resourceful, passionate people of all levels to join us in our efforts.

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