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27 October, 2009

Join us:

UPA Boston invites you to its November monthly meeting on Tuesday, October 27 at Monster Worldwide’s facilities in Maynard, MA. Members of Monster’s User Experience Research team will present:

“A Monster of a task: How UX research can drive a unified approach to user-centered design”

Details below. We hope you will join us!



Monster Worldwide
5 Clock Tower Place, 5th floor (Building 5)**
Maynard, MA 01754


**GPS & Mapping Tool Note**

  • Following a mapping tool or your GPS to the general Monster address (5 Clock Tower Place) will take you to the wrong parking location. Follow directions below, or…
  • Use this address for mapping your route: 20 Sudbury Street, Maynard MA 01754
  • For help with directions while en route to Monster, please call: (978) 823-2336

esday, October 27th, 2009

6:00pm – 7:00pm     Arrival, Meet & Greet, Networking

7:00pm – 8:30pm     UPA Boston announcements followed by Monster Presentation and Q&A

8:30pm – 9:00pm     Optional tour of the Monster Usability Studio / Wrap-up


Monster.com is the premier global online employment solution for people seeking jobs and the employers who need great people. In the last ten + years, Monster has expanded from its roots as a “job board” to a global provider of a full array of job seeking, career management, recruitment and talent management products and services. At the heart of Monster’s success and future is innovation: we are changing the way people think about work, and we’re helping them actively improve their lives and their workforce performance with new technology, tools and practices.

Monster’s User Experience Research team supports a user-centered design process by bringing user data to User Experience Design, Product and Development teams. In this presentation, Monster’s UX Researchers will share their experiences in preparing, executing, analyzing and socializing a global online unmoderated usability study. Topics include:

  • Defining study goals and deciding which metrics to capture
  • Developing an online protocol
  •  Analyzing results
  • Conducting additional research to complement the online study
  • Presenting results to teams and to senior management
  • Describing how the research is being leveraged to impact ongoing design decisions

Speaker Bios

Mike Fritz, User Experience Researcher

Mike joined Monster in 2008 and has focused on usability and user experience research in support of hiring.monster.com, the employer side of the Monster web site. Prior to Monster, Mike worked for 4 years as a usability engineer at Verizon Labs, concentrating on DSL and FiOS installation. Prior to Verizon, Mike was the manager of information architecture at Forrester Research, and retrofitted the Forrester TV studio to do double duty as a usability lab. Mike also worked as a game designer and scriptwriter on a series of CD-ROM games utilizing the Virtual Guitar, a mid-90’s precursor to the megahit game Guitar Hero. Prior to that, Mike worked in the interactive media department at WGBH. Mike holds a BA from the University of South Carolina and is currently pursuing a Master of Science in Human Factors in Information Design degree from Bentley University.  

Sandra Teare, User Experience Researcher

Sandra joined Monster in 2008 and has focused mainly on usability and user experience research in support of the development of Monster’s Career Management Tools. This has involved developing research methods for use in agile development, which has been very exciting and rewarding. Prior to Monster, Sandra did a brief stint as a usability specialist at Fidelity. And prior to that, she worked for more years than she’d care to mention at GTE/Verizon labs where she worked on SuperPages (Verizon’s online yellow pages), the Verizon.com web site, and concept-generation methods and groups (among many other things). Sandra has a Bachelor’s in psychology from Cornell, and a Masters in experimental social psychology from Brandeis. 


Denise Nangle, User Experience Researcher

Denise Nangle joined Monster in 2008 and is part of the User Experience Research team at Monster, which works to help teams understand and anticipate the needs of our customers, both job seekers and employers. Her research has focused primarily on the seeker’s job search experience. Prior to joining Monster, Denise was a User Experience Specialist at Fidelity Investments and conducted research on retirement and employee benefits products for its institutional customers. She also spent 6 years in the knowledge management group at Ernst & Young LLP, where conducting user research on the firm’s intranet and knowledge management systems was one of her roles. 

Michelle Kwasny, User Experience Researcher

Michelle Kwasny joined Monster in 2008 and has supported several Monster products during her tenure – Apply, Profile, and Resume to name a few.  In May of 2008, Michelle completed a Masters in Human-Computer Interaction from Georgia Institute of Technology in Atlanta, where she had the opportunity to intern for Google as a User Experience Researcher.  Prior to graduate school, Michelle provided pre-market consumer product insights for a Fortune 200 company as a Senior Research Analyst with ACNielsen BASES.  Michelle has her Bachelor’s in Psychology from Indiana University, Bloomington.